🏆 Mock Exam Question
Full focus mode: today's question mirrors real exam difficulty.
A Six Sigma project team has completed a readiness assessment showing moderate resistance among frontline supervisors. Which action best reflects proactive change management before implementation begins?
1️⃣ Proceed with implementation as scheduled and address resistance only if formal complaints are filed
2️⃣ Develop a communication plan that explains the rationale for change and involves supervisors in solution design
3️⃣ Bypass the supervisors and communicate the change directly to line employees only
4️⃣ Postpone the project until 100% of stakeholders express full support
👀 Think about it before you scroll for the answer...
✅ Correct answer: ) Develop a communication plan that explains the rationale for change and involves supervisors in solution design
Proactive change management involves developing a communication plan that addresses stakeholder concerns directly and involves resistant groups in shaping the solution, rather than avoiding or delaying engagement.
💡 Exam tip: Practice explaining the correct answer out loud in your own words. If you can't, you don't know it yet — you're just recognizing it.
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August 19, 2026 16
