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🚀 WE'RE HIRING:
Technical Support Representative (Tier 3) 💻
Are you an experienced Tier 3 Technical Support professional with a background in SaaS, B2B, and eCommerce? Join our growing team and support global clients! 🌍
🛠️ Key Responsibilities
✅ Resolve complex Tier 3 technical issues
✅ Perform Root Cause Analysis (RCA) using Logz.io
✅ Troubleshoot backend issues via Jira
✅ Provide resolutions through Zendesk
✅ Support Amazon, Shopify, Gorgias, and CRM platforms
🎯 Qualifications
✔️ At least 1 year of Tier 3 Technical Supportexperience
✔️ Experience with SaaS, B2B, and international support
✔️ Hands-on experience with Amazon, Shopify, and Gorgias
✔️ Strong analytical and troubleshooting skills
💼 Work Setup
📍 Location: DoubleDragon Plaza, Pasay City
🏢 3 months onsite training
🏡 Hybrid setup (upon client approval)
✨ 3 Days WFH | 2 Days Onsite
📩 Apply Now!
Send your updated resume via Telegram: @NJlb28 or email us at 📧 [email protected].