🚨 IMPORTANT UPDATE
We want to provide a quick update regarding the current situation.
First of all, the solution has already been found. We only need some time to build enough stock and complete the final steps before putting the system back online.
Our support team is currently receiving a very high number of tickets asking for updates, refunds, and individual status checks. Unfortunately, this is slowing down the process because our team needs to spend time answering requests instead of focusing on restoring stock and completing the implementation.
We completely understand that everyone wants news, but we kindly ask you to please be patient and avoid contacting support unless it is strictly necessary.
We have been operating for over 8 years, and during this time we have had only around 2 months of total downtime, meaning our service has maintained around 98% uptime. For a service like ours, this is something we are very proud of. We have always worked hard to keep everything running and reliable.
We are still the only service that has remained active after all these years, with no real competitors. We have always faced challenges, adapted, and improved our systems. Major updates can happen, but solutions are found and improvements are made. We only need the necessary time to complete the work properly.
The process may still require a few more days. We prefer to take the necessary time to return with a stable solution and proper stock rather than rush and create new issues.
Please understand that more support tickets will not speed up the process. They only increase the workload and slow down the work being done to restore everything.
Thank you for your patience, trust, and continued support.
Kind regards from the Upgrader Staff.
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