WE'RE HIRING: Service Desk Engineer (WFH)
APPLY HERE:
https://jobs.cloudstaff.com/?ref=146&id=418528
Job Request ID: JR-22263 Location: Philippines Work Arrangement: Work From Home
We are looking for a competent help desk technician to provide fast and useful technical assistance to a diverse client portfolio, answering queries on basic technical issues and offer advice to solve them. You must have an understanding of multiple solutions such as Unified Communications, Network, Telephony and Cloud with the ability to communicate effectively to understand the problem, troubleshoot and articulate updates clearly to the business and the client through to resolution. You must be highly customer orientated and willing to provide support services to resolve issues. This role will also require for you to work in a rostered 24/7 engagement, with rostered night and weekend shifts. We sincerely believe that people are our best asset and to fulfill our vision, we need our team to operate with passion, recognising the reality while also striving to be the change we want to see.
Your responsibilities will include:
Required to assist customers with routine IT issues and more complicated matters are escalated
Serve as the first point of contact for customers seeking assistance over the phone or email Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process Provide accurate information on products or services
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