Measure agents by tasks closed, not hours logged.
Hours worked have always been an imperfect way to measure human output. Applied to an agent, it barely means anything at all.
An agent doesn't get tired, distracted, or slower at the end of a shift. Time spent running tells you almost nothing about value delivered.
What matters is simpler: how many tasks got completed correctly, and how many needed a human to step back in.
Track outcomes. The clock was never the point.
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