🚨HIRING
Feijoa Investment Limited
Job Title: Call Center / Customer Support Representative
Location: Ilupeju, Lagos
Job Type: Full-time
Work Mode: On-site
Application Closing Date: 7th October, 2026
Salary: ₦200,000 monthly
About the Role
Feijoa Investment Limited, a Real Estate Investment Company, is seeking a smart, customer-focused Call Center/Customer Support Representative — ideally a Social Sciences graduate (especially Psychology) who understands human behavior and effective communication.
Key Responsibilities
* Handle inbound and outbound calls, inquiries, and customer feedback professionally
* Apply active listening and interpersonal principles to de-escalate complaints
* Maintain accurate records of customer interactions in the CRM database
* Follow up on customer requests and escalate complex queries
* Provide feedback on recurring customer issues
* Deliver reports on call logs, resolution metrics, and feedback trends
Requirements
* B.Sc./B.A. in Psychology, Sociology, Mass Communication, or related Social Science field
* Minimum of Second Class Upper (2:1) degree classification
* Minimum of 1 year post-NYSC experience in customer service, telesales, or call center operations
* Exceptional verbal, written, and active listening skills
* Ability to work under pressure and handle challenging interactions professionally
* Strong problem-solving, empathy, and conflict-resolution skills
* Proficiency in Microsoft Office and CRM software
* Must reside within or around the listed Lagos areas
How to Apply
Send your CV and Cover Letter to [email protected] using the job title as the subject of the email.
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