Telecommunicate is Hiring: 𝐂𝐥𝐢𝐞𝐧𝐭 𝐑𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬𝐡𝐢𝐩 𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐬𝐭
Location: 𝐌𝐚𝐚𝐝𝐢, 𝐂𝐚𝐢𝐫𝐨
Industry: BPO - HRO Services
𝐀𝐛𝐨𝐮𝐭:
Telecommunicate is a leading BPO & HRO service provider, helping both local and international businesses streamline their operations through tailored outsourcing solutions. We’re proud to deliver high - impact services with a strong focus on quality, efficiency, and people development.
𝐉𝐨𝐛 𝐏𝐮𝐫𝐩𝐨𝐬𝐞:
As a Client Relationship Specialist, you’ll be the face of Telecommunicate to our clients - ensuring seamless communication, consistent service quality, and complete client satisfaction. You’ll partner with internal teams to maintain strong client relationships and support account growth.
𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:
Act as the main point of contact for assigned clients across multiple BPO accounts
Ensure smooth onboarding for new clients and transitions for existing ones
Monitor service delivery to ensure alignment with SLAs and expectations
Prepare business reviews, reports, and improvement plans
Coordinate with internal teams (recruitment, training, quality, operations)
Manage client feedback and escalate issues when needed
Identify opportunities for upselling and service enhancement
Support contract renewals and client satisfaction initiatives
𝐐𝐮𝐚𝐥𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬:
Bachelor’s degree in Business, Communications, or related field
2+ years of experience in account management or client-facing roles, ideally in BPO
Strong understanding of BPO models, SLAs, and quality metrics
Excellent communication, presentation, and relationship-building skills
Ability to multitask and work under pressure
Proficiency in Excel, PowerPoint, and CRM/reporting tools
📩 To apply, send your CV to:
[email protected]
