Alibaba says Taobao merchants are moving listing, ads, and service into one agentic stack
Alibaba says Taobao merchants now have skill-based agentic tools that automate product listing, store management, advertising, and customer service inside one operations layer. On the shopper side, Qwen Shopping Assistant is also expanding, covering the flow from discovery to after-sales service.
The scale behind that push is meaningful. Alibaba reported $39.6 billion in quarterly revenue, AI Cloud and Compute Services revenue of $7.1 billion, up 45% year over year, and AI-related product revenue of $1.8 billion with triple-digit growth for the twelfth straight quarter.
Seller takeaway: the next AI advantage in commerce may come less from a chatbot alone and more from putting catalog, marketing, and service actions into one merchant workflow.
August 22, 2026 128 1
