Hi #Professionals,
We #Tensorsoft team are looking candidates for below requirement.
#Experience - 2 to 4 years
#Location - #Bangalore
We are looking for a Customer Solutions Specialist with strong hands-on expertise in #5G_protocol stack testing and system-level debugging. This role involves managing support cases, ensuring high-quality resolution, and working closely with internal teams to provide excellent customer experiences. If you're passionate about telecom technologies and solving complex issues, we want to hear from you!
#Key_Responsibilities:
• Resolve technical support cases efficiently while maintaining a high standard of service.
• Provide expert-level troubleshooting for issues related to 5G protocol stack (PHY, MAC, RLC, RRC, NAS), UE, and eNodeB/gNB testing.
• Provide expert-level troubleshooting for issues related to VoIP/SIP calls (VoLTE/VoNR, IMS GW)
• Execute and maintain 3GPP conformance testing procedures.
• Perform modem performance testing in lab environments.
• Create, execute, and maintain test cases for functional and system-level testing.
• Identify, raise, and track defects through to resolution, recommending corrective actions as needed.
• Collaborate with development, QA, and product teams to ensure issues are addressed effectively.
• Communicate clearly and professionally across all customer and internal communication channels.
• Continuously update technical knowledge and stay current with industry tools, including AI-powered support solutions.
• Contribute to the creation and maintenance of customer-facing and internal documentation.
#Technical_Skills
• Hands-On experience in UE and eNodeB/gNB testing.
• Solid understanding of 3GPP conformance testing specifications.
• Experience with modem performance testing in lab setups.
• Strong troubleshooting and debugging skills.
• Proficiency in creating and executing functional/system test cases.
• Familiarity with defect tracking tools and ability to manage defect life cycle effectively.
• Good working knowledge of Linux environments, especially Ubuntu and CentOS.
Interested candidates please share your resume at -
[email protected]
August 27, 2025 704 1
