Position: Onboarding Officer
Company: Bezaw Curbside PLC
Department: Operations
Employment Type: Full-Time
Location: Addis Ababa, Ethiopia
Reports To: Operations Manager
1. About the Role
Bezaw Curbside PLC is looking for a motivated, organized, and people-oriented Onboarding Officer to join our team.
The Onboarding Officer will be responsible for identifying, contacting, registering, and successfully onboarding new vendors/partners to the Bezaw Curbside platform. The role involves working closely with businesses and ensuring they understand how to use the platform effectively.
The ideal candidate should have strong communication skills, be comfortable working with businesses and individuals, and be able to work independently while meeting onboarding targets.
2. Key Responsibilities
Identify and approach potential vendors and business partners.
Explain Bezaw Curbside's platform, services, benefits, and requirements to prospective vendors.
Guide vendors through the registration and onboarding process.
Collect and verify required vendor information and documentation.
Assist vendors in setting up their products, pricing, business information, and operating details on the platform.
Train vendors on how to use the Bezaw platform and vendor dashboard.
Follow up with newly registered vendors to ensure they become active on the platform.
Maintain accurate records of onboarded and prospective vendors.
Build and maintain strong relationships with vendors.
Identify onboarding challenges and report them to the relevant team.
Coordinate with Operations, Customer Support, and other departments to resolve vendor issues.
Meet assigned daily, weekly, and monthly onboarding targets.
Provide regular reports on onboarding progress, challenges, and achievements.
Represent Bezaw Curbside professionally when communicating with potential and existing vendors.
3. Requirements
Bachelor's degree or masters in Business Administration, Marketing, Management, Communications, or a related field.
Previous experience in sales, customer service, business development, field operations, or a similar role is an advantage.
Excellent verbal and written communication skills.
Strong interpersonal and relationship-building skills.
Comfortable approaching and communicating with businesses and potential partners.
Basic computer and smartphone skills.
Ability to learn and explain digital platforms and applications.
Strong organizational and follow-up skills.
Ability to work under targets and meet deadlines.
Willingness to conduct field visits when required.
Fluency in Amharic and English is preferred.
4. Preferred Skills
Sales and negotiation skills.
Customer relationship management.
Problem-solving and communication.
Ability to work independently and as part of a team.
Familiarity with e-commerce, delivery, marketplace, or technology platforms is an advantage.
Knowledge of the Addis Ababa business market is an advantage.
5. Performance Indicators
The Onboarding Officer will primarily be evaluated based on:
Number of qualified vendors contacted.
Number of vendors successfully onboarded.
Vendor activation rate.
Vendor onboarding completion rate.
Quality and accuracy of vendor information.
Vendor satisfaction and retention.
Achievement of assigned onboarding targets.
6. What We Offer
Opportunity to work with a growing technology and marketplace company.
Professional and collaborative working environment.
Opportunities for career growth and development.
Performance-based incentives, where applicable.
Training and support to succeed in the role.
Bezaw Curbside PLC
Kazanchis Headquarters, Addis Ababa, Ethiopia
September 7, 2026 29
