A. A. Rassafi, S. S. Ganji, H. Zaferanchi
Dear colleagues,
We are pleased to share that our recent paper entitled
“Evaluating the quality of metro services in terms of passenger satisfaction: a case study of Tehran” has been published in Transport Policy.
This study applies Q methodology to explore diverse passenger perspectives on metro service quality and policy priorities. By identifying seven distinct discourses, the research highlights how different user groups prioritise operational efficiency, accessibility, intermodal integration, and service improvements. The findings provide evidence-based insights for aligning metro policy and operational strategies with heterogeneous user expectations.
The paper is available at:
⬇️ Link
We would be grateful if you find it relevant to your research and practice.
Forwarded fromhasanz
February 18, 2026 1K 1
