is it normal that it takes two confirmations
answered by a member, correctly, before anyone from the project saw itWhat they are actually providing: coverage in your gaps, tone that reads as independent, and a signal to newcomers that this place works.
what they want recognition and information, in that order. Almost never money.what breaks them being contradicted publicly, or discovering something important through an announcement like everyone else.The cheap system that keeps them: a private channel where they hear things first, an occasional named thank-you in public, corrections always private.
The expensive mistake is formalising it into a moderator programme with rules and rewards. That converts a volunteer into an unpaid employee, and unpaid employees quit.
Count yours this week. If you cannot name three, you do not have any, and every question is currently costing you staff time.
