A tracking delay does not always mean the parcel is lost.
Your parcel may be:
• Waiting for the first carrier scan
• Moving between logistics warehouses
• Waiting for a flight
• Under export inspection
• Going through customs clearance
• Waiting to be handed to a local courier
If the parcel is showing China Customs, it may be waiting for inspection, export processing or flight arrangements.
When contacting support, provide:
Avoid sending only “Where is my parcel?” Complete information usually gets a faster and more accurate reply.
