Postal Tech: post #3707 — TG.ME

This is an important point for field-level processing and verification. --- # 7. ACCEPTABLE PHYSICAL/DIGITAL PROOFS Any one of the following may be accepted to establish operative Savings Bank Account status: 1. CBS status – for POSB accounts. 2. Email statement issued by the bank. 3. Mobile banking screenshot. 4. ATM statement / mini-statement. 5. Passbook updated within the last three months. ### Important Points * A physical certificate from the bank need not be insisted upon where acceptable digital proof is available. * If the proof appears doubtful, altered or inconsistent, fresh proof should be obtained from the customer. * Processing should not proceed on doubtful or suspicious documents. --- # 8. ROLES AND RESPONSIBILITIES ## 8.1 Branch Post Office (BO) The Branch Post Office shall: * Conduct initial customer screening. * Obtain Savings Bank Account details. * Obtain acceptable Physical/Digital proof. * Generate the proposal through the DREAM PLI App. * Collect the required documents. * Forward the proposal to the Sub Post Office. ## 8.2 Sub Post Office (SO) The Sub Post Office shall: * Re-verify the operative status of the account. * Ensure completeness of the proposal and documents. * Index the proposal in McCamish. * Select the eligibility category as “Operative SB Account”. * Forward the proposal to the Central Processing Centre. ## 8.3 Central Processing Centre (CPC) The CPC shall: * Undertake underwriting scrutiny. * Validate the eligibility proof. * Apply existing RPLI underwriting norms. * Approve or reject the proposal. * Issue an acceptance letter or deficiency communication, as applicable. ## 8.4 Circle Office The Circle Office shall: * Supervise implementation. * Ensure compliance with the SOP. * Monitor mortality. * Monitor lapsation. * Monitor persistency. * Monitor claim behaviour. * Monitor fraud indicators. * Monitor operational issues. ## 8.5 CEPT / Technology Division CEPT / Technology Division shall: * Enable reporting fields. * Provide MIS support. * Generate customised reports regarding proposals accepted under operative SB account eligibility and their subsequent conversion into policies. --- # 9. DETAILED PROCEDURE ## 9.1 Procedure at Branch Post Office ### A. Customer Screening The BO shall ascertain whether the customer claims RPLI eligibility on the basis of: 1. Rural residence; OR 2. Operative Savings Bank Account maintained with POSB or any Scheduled Bank. Where eligibility is claimed through an operative SB account, the BO shall obtain the required account details and acceptable Physical/Digital proof. ### B. Verification The BO shall verify the operative status using acceptable Physical/Digital proof. ### C. Proposal Creation The BO shall: * Generate the proposal number through the DREAM PLI App. * Collect all mandatory documents. * Forward the proposal to the SO. --- # 10. PROCEDURE AT SUB POST OFFICE ## 10.1 Re-Verification The SO shall: * Re-verify the operative status of the account. * Verify the acceptable Physical/Digital proof. * Ensure that the proposal and accompanying documents are complete. ## 10.2 Indexing The proposal shall be indexed with the eligibility type: “Operative SB Account” ## 10.3 Forwarding The physical file shall be forwarded to the Central Processing Centre (CPC). --- # 11. PROCEDURE AT CENTRAL PROCESSING CENTRE ## 11.1 Underwriting The CPC shall: 1. Verify the operative status of the account. 2. Verify the eligibility proof. 3. Apply all existing RPLI underwriting norms. 4. Check age requirements. 5. Check sum assured requirements. 6. Check medical requirements, wherever applicable. 7. Check financial underwriting requirements. ### Important The introduction of the new eligibility criterion does not change the existing: * Minimum/maximum age limits; * Minimum/maximum sum assured limits; * Medical underwriting requirements; * Financial underwriting requirements. All existing underwriting norms continue to apply in full. ---