OrbitBase ☄️🛰👾 @OrbitBaseIO | Jobs Board | Talent Dev Pool: post #299 — TG.ME

*Remote Job:* Customer Success Internship (EntryLevel) *Job Description:* We are looking for interns to join our Customer Success team. As a member of our small, fast-paced team, you will have huge responsibility for shaping our customer support processes and working directly with our users to ensure their success in using our software. *Key Responsibilities:* - Proactive Outreach: Welcome new users, and provide delightful, rapid support to users via Intercom. This includes reading and responding to customer queries via chat and email. - Boost Retention: Drive product growth and performance by ensuring that customers dont leave the ecosystem. - Communication: Champion the voice of the user in product development. Use your customer knowledge to provide fearless product feedback and suggestions to the team, and help optimize customer service processes. - Troubleshoot: Empathize with users, quickly grasp the issues they’re facing, and help them overcome difficulties with the software. Maintaining and managing customer relationships and expectations will be an everyday part of the job. - Product Development: Escalate bugs and software improvements to the engineering team using Slack, JIRA, and other tools. *Qualifications:* - Excellent written and verbal communication skills. - Fluent and proficient in English. - Availability to dedicate a minimum of 30 hours per week on a minimum of 4 days a week (one weekend day included). - Interest and knowledge in cryptocurrency/blockchain is required. - Highly responsive to customer requests. - Positive attitude and desire to help people. - Entrepreneurial mindset with a bias towards action; desire to get things done in a fast-paced environment. - Tech savvy, you have an innate curiosity about technical solutions and can quickly adapt to new digital products. - Sense of humor. 💰 *Salary:* U$1.000++ - | OrbitBase | ☄️🛰👾 - 💻 *Social Media:* https://instagram.com/OrbitBaseIO https://twitter.com/OrbitBaseIO https://www.linkedin.com/company/OrbitBaseIO *Channels:* 🟢 *WhatsApp:* https://whatsapp.com/channel/0029VaATqvm3wtb3nreXKv09 🔵 *Telegram:* https://t.me/OrbitBaseIO 📧 *Email:* [email protected]